Delivery

We want you to receive your Fine Art Print/s as soon as possible! Your one-of-a-kind Print is custom made for you, and is not a mass produced item, so please allow adequate time for design & shipping.

Within 5 days of approving your final design/proof, your goods will be printed and shipped via Australia Post. Shipping times will vary.

We will send you a message by email to tell you when we have despatched your order.

Delivery of Goods will be made by the carrier to the address stipulated in your order.

Please note: If we agree with you to deliver by a particular day, we will do our best, but no time given is to be treated as contractual, as deliveries are handled by Australia Post.

Returns - Refunds - Replacement of Goods

Unfortunately we cannot accept returns for exchange/credit in our store, as products are customised for you, and cannot be resold.

A final design proof will be sent to you for approval, giving you the chance to review your design prior to production.

These provisions apply in the event that you receive damaged goods:

We create our products with care, and check them thoroughly prior to shipping to ensure they arrive to you in great condition. However, if you receive damaged goods please contact us by email: hello@kirsty-mckay.com within 1 week of receiving your order.

Please specify full details of the defect or other reason/s of concern, and include photos of the issue. We will then attend to your request.

Before you request a replacement product, please carefully re-read the instructions and ensure that you have handled the product with care and assembled it correctly. 

If we agree that the Goods are faulty, we will:

Replace the Goods free of charge, if the defect results from faulty design or manufacture.

Issue a refund only if My Framed Story has had the opportunity to rectify the situation by providing a replacement product, and the Goods still do not meet advertised standards outlined on our Product page.